PoseTry help desk
How can we help?
Support information last updated: August 7, 2026
For the fastest help, email us from the device where you use PoseTry and include a short description of what happened.
Purchases and subscriptions
Restore a purchase
- Open PoseTry and go to Settings.
- Tap Restore Purchases.
- Make sure the device is signed in to the Apple Account used for the original purchase.
If restore still fails, include the product name, approximate purchase date, and a screenshot of Apple’s purchase confirmation. Never send your Apple ID password or complete payment details.
Cancel or manage a subscription
Open iOS Settings → your name → Subscriptions → PoseTry. Deleting the App does not cancel a subscription. Apple handles subscription billing and refund decisions.
Missing credits
Pull to refresh or reopen the App, then use Restore Purchases. Failed AI generations are designed to return reserved credits automatically. If the balance remains wrong, email support with the approximate time, selected tool, and the last few characters of the job identifier if shown.
AI processing
A generation is taking too long
You can leave the editor while processing continues. Check Creations for its latest state. Network and provider load can affect processing time. If the item remains stuck after reopening the App, send a screenshot and the approximate start time.
The result does not look right
Use a clear, well-lit source photo where the face and body are visible and not heavily obstructed. AI output varies; try a different preset or source image. For an identity or safety concern, do not publish the result and contact support.
Privacy and deletion requests
You can remove local creations inside PoseTry. To request access to or deletion of server-side records, email [email protected] with “PoseTry Privacy Request” in the subject. Include the anonymous device identifier shown in the App if available; do not attach personal photos unless we specifically ask for one.